Great things are not done by impulse, but by a series of small things brought together – Vincent Van Gogh

Posts tagged ‘tourism’

Is it Time for the Indian Hospitality Industry to Tap into The Domestic Market?

Tourism makes for 6.8% of India’s GDP and the government has big plans to expand this share. The country has 30 world heritage sites, 25 bio-geographical zones, 7,517 kilometers of coastline for leisure travelers and rapidly growing cities for business travelers as well. The current government wishes to develop a number of tourism zones and the mid-market hotel industry is gearing up to tap into this growth.

Even though the country drew just seven million foreign tourists 2013, and is ranked 42nd in world tourist arrivals, the Indian government continues to focus largely on international tourists. In an attempt to boost the number of international arrivals, the government recently introduced a policy of ‘visa on arrival’ for travelers from 43 countries. This is additional to the 13 countries which were initially eligible. It is hoped this will increase earnings for the third largest foreign exchange earner in the country.

ImageBut foreign travelers are susceptible to the vagaries of more complex aspects like political situations, diseases and government advisories. A case in point is the tiny state of Goa located on the west coast of India. This state has seen many waves of international travelers. In the 90’s it was the Germans, later it was the Brits and more recently the Russians. The industry however was hard hit this year when 400 or so Russian charter flights were cancelled due to the political instability in the country and devaluation of the ruble. Now the Goa tourism industry is actually evaluating the idea of changing focus and marketing to newer feeder destinations not affected by economic slowdown and political instability like China, Singapore and Australia. But while governments chase foreign exchange, could they be ignoring a significantly large domestic feeder market that is better positioned to boost the tourism industry?

Discovering the Domestic Tourism Market

India has a billion domestic travelers and 600 million of them are millennials (twice the population of the United States!). Millennials is that population of young Turks between the ages of 18 and 34 years. This population segment is well-documented for their likes, dislikes and bold tastes, especially with reference to the travel and hospitality industry.

The advantage of tapping into this sizable Indian travel population is obvious; we do away with the punishing vagaries of international events, and grow the tourism industry on domestic revenue. The ripple effect would be circling right within the large boundaries of India.

Preparing for the Indian Millennials

But getting the hospitality industry in India to cater to the domestic leisure traveler would require a fair bit of reorientation. This is because domestic tourists are looked upon as price conscious, almost like budget tourist. The Indian hospitality industry also needs to better understand their millennial guests before effectively catering to their needs.

The Indian millennials have an ongoing love affair with their mobile phone, which is swiftly being upgraded to a smartphone. They are hungry for information and social interaction. But being rural India has a mobile internet penetration of less than 10%. This is an excellent growth opportunity that the tourism industry can tap in and cash on to.

Millennials are confident, have strong leadership traits, are technology savvy, love to travel especially to exotic places, are always on the lookout for a wow experience, are demanding of high quality personalized services, loud about their opinions- so make sure they are always happy, and have the spending power to meet their whims.

Serving the millennial guest requires panache, finesse and of course technology. It is here that hospitality, the ‘people and service’ centric industry could face a hurdle. The hospitality industry has historically been a laggard at adopting technology, but with their potential guest tapping away on their smart phone and tab, they hardly have a choice.

New Age Technologies for New Age Guests

Technologies like mobile, cloud, and social media can enable the hospitality industry to transition from a reactive to a proactive service provider and attend to their guest in a real-time and personalized manner. For example, imagine your front desk staff greeting a person by name and letting them know that the hotel is currently hosting a Kerala food festival even though the guest has checked into your hotel for the first time. Well there are solutions being made available that gathers information on your guest after the reservation, this information is made available to your front desk staff, and voila, you are not only building loyalty before the guest has even entered their room, but upselling as well.

Now, there are also mobile apps that allow hotels to check-in a guest even as they are on their way from the airport, or check them out while walking them to their cab.  Many large hotel chains already have apps that allow guests to interact with the hotel by making requests or ordering services. But technology is being democratized rapidly, and now, you don’t have to be a large five star hotel to access mobile, cloud and social media technologies, these are being made available to independent, mid-sized and small hotels as well. Planned as plug and play solutions, digital technologies are allowing hotels to not only leverage the internet, but also the sizable in-house database of guest information to create a comprehensive guest profile and take service to a new level of personalization for the millennials. Is your hotel ready for the big change?

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Stench of Garbage Breaks Up a Reverie

DSC_9846I remember my village of Saligao as idyllic. In so many ways it still is. Gentle rolling hills full of cashew trees, a sprawl of a thousand slopping roof houses and the soft sight of green paddy fields making waves in the breeze. Coconut trees dot the village and drainage trenches that turn to streams each monsoon. It’s a calm village, full of a gentle people, each busy with trying to carve out an honest living.

DSC_9757 DSC_9833I remember the hills of Saligao the most, for that’s where folks took their goats and cattle for grazing and that’s where you went to snack on the rich fruits of cashew and Jambuls. As little kids, you looked up into those huge trees and imagined vampires and ghosts. Those solid tree trunks took on menacing shapes. We scrambled up and down smaller trees, and I remember playing house as the goats grazed on the rich grass. There were flowers of varied hues and fruits that looked pretty, but you dared not eat. As we played, we could hear the incessant thud of wood being cut, then, villagers relied heavily on this hill for firewood. I remember the night air filling with the eerie howl of foxes and wondered if like the grandmother in red riding hood, they could get near enough to devour us.

DSC_9847Each cashew season, we went into the hill to sneak out a few cashew seeds which we carefully dried out and roasted. On a rainy day the fragrance of roasting nuts filled the neighbourhood and it was delicious. Cashew juice is also extracted to make alcohol, but before the process of fermentation begins, it makes for an interesting, non-intoxicating drink.  I remember taking glass bottles and going up to buy ‘niro’ as we call it.

Sometime later the hill was fenced off. The forest department took over, cattle and goats were prevented from going there to graze, guards prevented people from cutting stacks of fire wood and new trees were planted. The green cover got denser, we could now hear the distinct call of peacocks, and those who saw them admired their large, rich plumage. It seems rabbits thrived, the wild boar, once excessively hunted returned to feast on the succulent cashew. The endangered monitor lizards roamed free, the dwindling foxes were back again in large numbers. In the thick foliage of creepers, wines and massive trees one can hear the call of many species of birds. Yes, it’s idyllic or almost, for a decadent industry crept in, unobtrusively and nonchalantly like a breeze, it is a so called clean and green industry, it is glamorous on the outside, but a cesspool on the inside and it is called Tourism.

DSC_9784 DSC_9736My village boarders the world famous village of Calangute, better known for its crowded beach, and when the tourists have come and had their fill at the hotels crammed into a few kilometers of space, trucks of waste find their way closer into my relaxed, sleepy village. The garbage has been dumped on the crown on my idyllic village for over a decade now, unsegregated, rotting, untreated, all types of waste. An abandoned quarry that is alight all year round, sending up plumes of smoke in the middle of a picture perfect scene of thick grass filled with morning dew, scampering rabbits, chasing foxes, scuttling birds, languid water buffalo and mud-puddling butterflies.

The stray dogs and scavenging raptors have made the garbage dumping ground a war zone, the rising clouds of smoke has injected toxins into the air, and the fly ash has seeped through the red laterite rock and contaminated our famed, medicinal Salmona spring. Yet local people with no access to any other means of portable water continue to consume it, even as the contamination seeps further into the ground. The people protested, albeit feebly and the garbage dumping continued, unabated, year after year, leveraging the unassuming loopholes in the law and the superficiality of boundary lines.

Now the famed village of Calangute is tired of the charade and wants to wear its pride and forex contribution to the state coffers on its sleeve. No more sneaking into your village with our stinky trucks of garbage they say. We are going to ride in with pride and as victors; we are going to dispose of our waste at a modern day ‘garbage treatment plant’, and they have brought their Goebbel’s along with their magical bottles of star dust.

Pictures of Saligao courtesy Nagaraj P

Pictures of the garbage site courtesy  Dean D’Cruz

ImageAnd the script is not new here. It is exactly what the capital city of GoaPanjim did to the tiny, exuberant village of Curca, not so long ago. Under the guise of a World Bank funded project, day in and day out, they strong armed their way in, with trucks carrying tons of waste. Feel privileged, it’s from the capital city, it’s the waste of the elite they seemed to taunt, as they dumped their contents into an open abandoned stone quarry on the crown of the village. A tiny vermi composting unit stood in a corner, a farce and façade rolled in one.  And then I looked on at what was to be my first glimpse of proverbial hell, a little hut of rag pickers amidst the swirling smoke of burning garbage, as dirt smeared folk rummaged through massive stacks of garbage, trying to eke out a nasty living.

So I need no soothsayer or fortune teller to tell me how this is going to end. It’s a well-worn script and it’s going to be played out with a foretold conclusion. My village of Saligao is going to be the newest goat at the sacrificial alter of tourism or development, however you want to see it.

There are always those with miserably short memories, there are always those greedily yearning for those pieces of silver, and there are always those who arduously pave the way to hell with their good intentions, I think this lot will win, against the prophets who have not been acknowledged for many decades in their own village, and will not be now. And my village of Saligao will live on in a corner of my mind, a little of it dying each time a new truck comes by and empties its rot onto the softest grass and putrid pungent stink fills the crisp clean air, and the reverie of a wonderful village is broken.

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Women in Post –1961 Goa: Problems and Challenges

When the women of Goa begin to reminiscence about the last four and a half decades of Goan history it will be a journey of mixed responses, for the women’s movement has witnessed gains and losses, successes and failures, times of expression and times of being silenced, times of vibrant activity and times of lull and importantly, times of prolonged and vociferous protests against neo-liberal, privatizing and globalizing forces that took the guise of ‘developmental’ after much media hype. For decades the women of Goa have demanded for a gendered perspective and an equal representation in charting the course of the State.

The history

The State of Goa is a tiny speck of land on the west coast of India that was a Portuguese colony up until 1961. Goa was then a pre-industrial economy dominated by agriculture and mining. Post Independence the economy saw a drastic change with the advent of industrialization and the influx of a diverse population coming in from the neighboring States to bolster the massive need for labour.

Historically, the Portuguese have displayed a deep concern for women’s rights and their egalitarian sense has reflected itself in the people of Goa. One can see this in the equal access to education and the resultant freedom to choose a full time profession, the increase in the age of marriage and the Portuguese Uniform Civil Code, later called the Uniform Civil Code which gives the daughter an equal right to her father’s inheritance and property, “as a result the position of women in Goa was better than their counterparts in other parts of the India” writes Fatima Da Silva Gracias, in her book Kaleidoscope of Women in Goa 1510-1961. A decade later however the women of Goa soon found themselves having to fight to retain this very position they had come to believe was inextricable theirs.

In the early 80s the Governments of India and Goa came to realize the tourism potential of the State and as the industry began getting organized and the Governments began to boast of growing foreign exchange returns, the women of Goa began to find themselves as yet another commodity thrown into an attractive ‘holiday package’. Tourism brochures and the carnival became methods to exhibit this ‘exotic’ product. The women of Goa were none to happy and there was a long phase of resistance to this marketing gimmick. The last three decades of tourism which has taken Goa from the destination for backpackers to an international tourist destination has had tremendous impact on the social, economic, political and cultural fabric of the State, And women, as homemakers and as vital contributors to the labour requirements of the tourism industry have experienced its impact on two fronts.

The entire decade of the eighties was a time of vibrant protests against the tourism plans of the Government both State and Central as they become willing fronts for the international leisure industry. Women played a frontal role not just on women’s issues like the lewd portrayal of Goan women in tourism brochures and cultural events like the carnival but also on issues like the easy availability and use of drugs, the land grabbing methods of the Government and denying fishermen, toddy tapers and other traditional users of the beach, access to the beaches, environmental degradation, step motherly treatment for the development of infrastructure etc. More recently women’s groups have launched strong protest against the Governments’ move to set up off shore casinos and against the eviction of commercial sex workers from their homes in complete infringement of their human rights and dignity, alcoholism, domestic violence, labour issues etc.

The current situation

Today, Goa has an 82.32 % literacy level and a high Human Development Index, thus making it one of the better-developed States in the country. There is a high public presence of women in the State yet one cannot use this, as an indicator that everything is bright and cushy. Subtly a much too worrisome conflict is boiling, the symptoms of which can be seen through the indirect violence that repeatedly simmers to the fore. Much of this violence is unrecognized and indirect and therefore remains unmitigated.

Thousands of Goan women are employed in the tourism industry, both directly and indirectly. They are the beautiful face of the industry at the front office; they are the little known face of the housekeeping. They are the masseurs at the beauty parlours and those struggle to run their small businesses which may range from pay phones to trinkets. Yet this labour market has an underbelly of dark secrets, of prostitution, escort services and little talked about pornography, to meet the growing demands of sex tourism. Not surprisingly the demands of sex tourism do not attract Goan women alone. It also involves the trafficking of women from the relatively poor states of India like Karnataka, Orissa and Andhra Pradesh. Goa is taken to a new height with the new entrant of foreign women such as the Russians. Numerous sex rackets have been unearthed by the Goan media. When the Government of Maharashtra imposed a ban on dance bars in the State, the girls headed to Goa in numbers sizable enough to enrage local villagers. But few of these cases have been dealt with conclusively. Every case seems to point to the obvious yet potent nexus between the police, politicians and unscrupulous pimps.

A National Human Rights Commission report conducted by the Institute of Social Sciences on trafficking of women and children in India 2002-2003, reveals that Goa has also the highest levels of trafficking of women and children compared to other States. Trafficking has acquired especially grave dimensions after Baina, the red light area located next to the Murmugao Port in Vasco, South Goa was demolished in 2004. As a result, say NGOs working with Commercial Sex Workers in Baina, the trafficker is no more a brothel keeper and the problem has spread, becoming more sophisticated, complex and organized as a network. A growing concern is also that about the spread of AIDS.

It is not difficult to understand why Goan women find themselves agreeable to provide sexual favours for economic gains. The tourism sector is one of the most unethical and unregulated employers. Most of the hotel staff is paid a pittance, the employment is seasonal and the labour in this industry receive little or no labour benefits, it is a tacit understanding that the staff can expect an additional income from the tips that come by, often the desire for a decent lifestyle makes prostitution acceptable after all and this is true not just for the women employed in the tourism industry but the men as well. A direct fallout of sex tourism has been the increasing cases of women with HIV/AIDS. With the Government withdrawing on medical welfare, it is NGOs and women’s groups who have had to pool resources.

Another issue, which is widely ignored and worth a closer look, is that of women labour employed in the industrial estates. With a high rate of literacy most women in Goa find it unimaginable to be exclusively housewives. Goa also happens to be one of the most expensive States to live in and this is an additional push to women into the labour market, which is becoming increasingly treacherous with the global search for cheap labour. Presently Goa has 20 industrial estates, which employs thousands of women and more joining each year. Although there is a range of stringent labour laws, these industrial units which are similar to sweat shops are largely unmonitored by the Labour Department. The women here work under horrendous conditions, not just low wages of Rs. 1500 per month but poor work environments too. These range from damaging levels of noise, to handling hazardous chemicals, to improper safety equipment, to injuries on the work site besides long hours of work. The effect on their health as a result of being subjected to such conditions is largely ignored. Goa desperately needs a labour policy for women, especially one that seeks to adequately protect the health of women, and where the sexual harassment at the workplace law is implemented.

Goa also has a high rate of unemployment. A recent report in The Hindu claims that Goa had an unemployment rate of 20.1 percent in 2001 and if the present situation continues Goa will have an unemployment rate of 55.4 percent, the highest in the country by 2020. A high cost of living and the desperation for employment is compelling thousands of women to seek jobs in the gulf countries. Thousands of women are found working as domestic help, beauticians and nannies all over the gulf. In a recent report titled “Swept Under the Carpet: Abuse Against Domestic Workers”, Human Rights Watch says that millions of women working as domestic help endure conditions akin to slavery. Once the contract is signed and the passport taken by the employer, women working as domestic help are being harassed with long hours of work, poor living conditions, meager salaries and often sexually and physically abused. The cases of women escaping the clutches of their tyrant employers, and stranded at the Indian Embassy became so numerous that the State Government banned domestic workers going to the Gulf. This however did not address the economic pressures that are forcing women to temporarily abandon their families and risk life and limb in foreign countries some of which have comparatively oppressive laws on women.

Another issue that has gone largely ignored is health. The entire country is discussing and debating a study done and published by the St. Michael’s Hospital in the University of Toronto and the Postgraduate Institute of Medical Education and research Chandigarh, which claims that India has lost about 10 million girl through female feticide. The 2001 Census shows that Goa has an imbalance in the sex ratio too. That there are only 960 females for every 1,000 males. At a talk I had attended in 2005, the then Superintendent of Asilo Hospital (North Goa District Hospital) and the North Goa authority for the Pre-Natal Diagnostic Technique Act elaborated on how stringent the law was, but had also pointed out ways and means by which both doctors and those interested in terminating a female fetus could get around it. Goa is yet to register a single case of female feticide and has yet to come up with a plausible answer to the gender imbalance in the State.

Mental health is yet another issue that has got insufficient public and government attention. Thousands of women are under tremendous stress of both family and work, an alarming number are “breaking down” under this pressure and even though thousands of patients find their way to the Institute of Psychiatry and Human Behaviour, the hospital is understaffed. Counselling facilities are minimal and there is no attempt to explore new methods other than medication to address mental disorders. Doctors are known to personally refer patients to meditation technique and yoga but there is no policy on the same. Interestingly the age group of people seeking psychiatric assistance is declining. With the pressure of studies, job and relationships going sour, more and more young people are finding themselves in need of counselling. Sadly, Goa lacks a mental health policy too. While all the budgetary allocation is going to putting up a super speciality wing and buying expensive machinery for the Goa Medical College, women totter from day to day, no surprise therefore that suicide in the State are on an upward swing.

Personal safety of women is another growing concern. The crime graph against women in the State is growing. Problems like domestic violence when reported to the police are dealt with callously if not ignored. There have been increasing incidents of murder and rape including of minors. The image of Goa is gradually changing from one that was safe for women to one that is crime riddled. The conviction rate, as in the rest of the country is abysmal and is not due to insufficient laws, but rather due to political interference and the incompetence of the police. This is amply demonstrated when one takes a look at the statistics, which show the shoddy First Information Reports (FIRs) and other documentation done by the police that aids the accused get acquitted! A long pending demand of the women’s groups has been for a women’s police station in the State, where a women can approach with confidence and be assured of sensitivity. Two years back the Government did finally set up a women’s police station and it already pleads overburdened. There is a desperate need for more women’s police stations though the long-term requirement is a gender sensitive police force and counselling wing that are approachable and non-bias.

Women in Goa being well educated and earning members, making vital contributions to the earning of their families are extremely conscious of their rights and are unwilling to take any form of violence obvious or subtle, lying down. With the influence of mass media like television and also the prolonged exposure to the inherently patriarchal Indian psyche the men of Goa have been slow to accept women as their equal. This is probably one of the reasons for the growing number of marital discords, which are resulting in divorce. There is an urgent need for counselling centers that offer support to couples and assist them through these times of crisis.

With violence of women growing and an increasing number walking out or having to be rescued from violent situations there is a desperate need for halfway homes. However governmental support in the form of halfway homes is virtually non-existent and only a few NGOs have homes though the number is grossly inadequate. There is need for a comprehensive policy that provides women in distress legal assistance, half way homes, counseling and rehabilitation.

There are two other issues that are worth highlighting and that have an indirect influence on the worsening situation of women in Goa. The first is that of single parent household. A sizable population of Goan men are overseas, leaving their homes to be headed by their wives for years together, these homes are virtually single parent families. No well known studies have yet been done on the impact, the stress of heading a family has on these women and their needs. The government no doubt benefits from the foreign remittances but there is little by way of support systems for women who my need help.

Yet another problem is alcoholism in the State. Eighty percent of Goan families are believed to be affected by Alcoholism. There are supposedly nine thousand legal bars and an equal number of illegal bars in the State. One can only imagine the crisis situation this has brought upon the State, yet few if any are willing to recognize it let alone address it. The Goans have come to be known as alcoholics and the unspoken reason that draws hoards of domestic tourist to Goa is the cheap and easily available alcohol. The Government has two detoxification centers, one each in north and south Goa, comprising of fourteen beds per centre. Patients have to imaginably be booked months in advance to gain admission. The detoxification is only a medical process and there is no follow-up for the patients. Patients who are financially well off access private services but the general public has no other recourse. A concerted effort is yet to be made to understand the problem of alcoholism and its impact on women, who not only have to deal with an alcoholic husband and the resultant violence that entails but in the eventuality of his demise have to head the family as a single parent. Even less understood but worth mentioning are women alcoholics.

The challenge ahead

Goa with its high human development index, literacy rate and historically egalitarian perspective presents a unique set of problems for women. These manifest themselves in subtle ways and need to be addressed innovatively. Some of the solutions lie in women’s movements, others with the Government.

Goa has a diverse population profile; with nearly 40% of the population non-Goan in origin. Of specific interest are the women from the low-income group pouring in from the surrounding States to meet the labour requirements. These women work at the construction sites, as domestic labour and even in the tourism industry. Understandably these women come from conservative patriarchal social backgrounds and do not experience many of the benefits available to the average Goan women. Women’s groups in Goa are now faced with the challenge of widening the movement to encompass this wider set of people and also deal with the attitudinal challenge they pose.

The prominent and vocal women’s groups are mostly located in urban areas and have often addressed problems faced by urban women and developmental issues. There is a large set of rural groups like Mahila Mandals (women’s groups) who have formed into self help groups and engage in home based industry. However, these Mahila Mandals have been slow to address women’s issues. Their lack of ability, to express themselves in English and access to faster means of communication has often deprived them of a voice. There is an urgent need for bridging this urban- rural divide. The challenge before women’s groups in Goa is on how to create a platform to discuss issues across socio-economic and geographical divides.

In ‘97, the Goa State Commission for Women was constituted through a special social legislation to uphold and safeguard the rights and interest of women in Goa. The GSCW is primarily engaged in, investigating, examining and recommending a course of action on all matters relating to the provisions for women under the constitution and other laws with a view to improve the condition of Women in the State; it entertains complaints and takes suo moto notice of matters relating to deprivation of women’s rights; and renders guidance and advice to needy women to institute proceedings in any judicial forum or tribunal for violation of constitutional provisions or any other laws relating to women. Presently it commissions numerous studies on various aspects of life affecting women. It offers recommendations and suggestions to the government but none of then are taken seriously. Therefore the needs of women are largely ignored in the budgetary plans and policies of the Government. This situation needs urgent change. There is also a need a greater participation of women from all strata in the GSCW, which is thus far segmented in its approach. There is a need for the GSCW to create more forums at village level and upwards where women can know about their rights and seek assistance.

Interestingly Goa has 2.01 per cent more women than men voters in Goa. The challenge lies in realizing this potential and demanding greater electoral representation and reform in political parties. Presently political parties do not view women as a vote bank worth attracting and the women representation in the legislative assembly is abysmal with only a single woman legislator. During elections too, the political parties are conspicuously silent on their plans for the women electorate. It is time women in Goa collectively exert themselves for a 33% reservation in the State Legislature and women’s groups will have to take the lead here.

No doubt all this is a tall order and even while one issue begins to get addressed, new ones appear on the scene. But as we in Goa are constantly reminded, Goa has a small population and things are achievable. The challenges before the women’s movement are many and there is an urgent need for a comprehensive understanding of economic and political trends, both state level, regional, national and international to formulate a strategy that is inclusive and broad based, one that is willing to invest in the younger generation, to assist the emergence of a more rights conscious and respectful generation of people, one that redefines the threats, competitiveness and reasserts co-existence among people of all socio-economic backgrounds as potential strengths.

References

Fatima Da Silva Gracias, Kaleidoscope of Women in Goa 1510-1961, 1994, Concept Publication Company, New Delhi

-, Navhind Times, Oppressed Female Labour, 10 March 2003, p –

-, Navhind Times, Discrimination at Work, 6/12/03, p –

-, Herald, Only 5 p.c. workmen have health facilities: meet, 5/26/04, p –

Christopher Fonseca, Navhind Times, Labour Commission upholds globalisation in its present form-II, 1/13/03, p –

Sandesh Prabhudesai, Influx Indicators, 7 May 2003,

http://www.censusindia.net/results/fseries_tables/f_series_tables_2001.htm

-, The Hindu, unemployment explosion’ to hit India by 2020 if current trends continue, 15th August 006,B’lore edition

Goa Desc Resource Centre, Friday Balcao Synopsis, Volume 2, Number 7, 2004, Violence Against Women,

Goa Desc Resource Centre,, Friday Balcao Synopsis, Volume 2, Number 5, Plight of Women Workers in Goa by Chhaya Madkaikar & Prafulla Khanolka.

Goa Desc Resource Centre,, Friday Balcao Synopsis, Vol. 3 No. 1, Women’s Empowerment in Goa : Challenges for the new Millennium – Dr. Ms. Pramod Salgaocar,

Goan Observer, August ’05

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